We value customer satisfaction and strive to ensure you are happy with your purchase. If you encounter any issues or are not fully satisfied, please refer to the following policy:

1. Returns and Exchanges

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Items must be unused, in their original packaging, and in the same condition as received.
• Certain items, such as personalized or final-sale items, may not be eligible for returns.

Process for Returns

1. Contact our customer service team at admin@zzkid.com to initiate a return.
2. Once approved, you will receive instructions for returning the item.
3. After receiving and inspecting the returned item, we will process your exchange or refund.

2. Refund Policy

Conditions for Refunds

• Items must meet the return eligibility criteria and pass our quality check.
• Refunds will be credited back to your original payment method.

Refund Processing Time

• Refunds are typically processed within 5-10 business days after approval.

3. Shipping Costs

• Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
• Please use a trackable shipping method to ensure the safe return of your item.

For any questions, feel free to contact us at admin@zzkid.com, and we will be happy to assist you.