We value customer satisfaction and strive to ensure you are happy with your purchase. If you encounter any issues or are not fully satisfied, please refer to the following policy:
1. Returns and Exchanges
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personalized or final-sale items, may not be eligible for returns.
Process for Returns
- Contact our customer service team at admin@zzkid.com to initiate a return.
- Once approved, you will receive instructions for returning the item.
- After receiving and inspecting the returned item, we will process your exchange or refund.
2. Refund Policy
Conditions for Refunds
- Items must meet the return eligibility criteria and pass our quality check.
- Refunds will be credited back to your original payment method.
Refund Processing Time
- Refunds are typically processed within 5-10 business days after approval.
3. Shipping Costs
- Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
- Please use a trackable shipping method to ensure the safe return of your item.
For any questions, feel free to contact us at admin@zzkid.com, and we will be happy to assist you.
